Shipping Policy

Last Updated: 10-14-2025

Thank you for shopping at Islarte.com. We take pride in carefully preparing and shipping every order to ensure your artwork arrives safely and in perfect condition. Please review our shipping details below before placing your order.

1. Order Processing Time

All orders require up to 2 business days to process after payment is received.
Processing includes verifying your order, preparing the artwork for shipment, and securely packaging your items.

Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders or delays due to unforeseen circumstances, we will notify you by email.

2. Shipping Time & Methods

Once processed, your order will be shipped via our trusted carriers (such as UPS, FedEx, or USPS, depending on your location).
Delivery times vary based on destination and selected shipping option:

Domestic U.S. Orders: Estimated delivery within 3–7 business days after shipment.
International Orders: Delivery typically takes 7–21 business days, depending on customs and local postal services.

You will receive a shipping confirmation email with a tracking number once your order has shipped.

3. Shipping Rates

Shipping rates are calculated at checkout based on your order weight, dimensions, and delivery location.
From time to time, we may offer free shipping promotions — these will be clearly indicated on the website.

4. Customs, Duties & Taxes

For international orders, Islarte.com is not responsible for any customs duties, taxes, or import fees charged by your country.
All such charges are the responsibility of the customer.

If you refuse a shipment due to customs charges, no refund will be issued.

5. Order Tracking

Once your order ships, you will receive an email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear after you receive the confirmation.

6. Shipping Damage or Loss

We carefully package every artwork to ensure it arrives safely. However, if your order arrives damaged:

Notify us within 5 days of delivery at islarte.com
Include clear photos of the packaging, damaged item, and shipping label.
We will work with you to resolve the issue (replacement or refund, if applicable).

Islarte is not responsible for items lost or stolen after they are marked as “delivered” by the carrier.

7. Address Accuracy

Please ensure your shipping address is correct when placing your order.
Islarte is not responsible for lost packages or delivery delays caused by incorrect or incomplete addresses provided by the customer.

8. Questions About Shipping

If you have any questions or special requests regarding your shipment, please contact us at:

Islarte.com